Remote Express — Offender User Manual

On your phone, tablet, or PC, go to your browser and type in the web address your agency provided for Remote Express. The Offender Sign In screen will display. The sign-in card carries a badge reading “Enabled by your law enforcement agency,” and the footer confirms that the connection is encrypted and monitored by law enforcement.

You must identify yourself by entering:

• Your first and last name;
• The last 4 digits of your Social Security number (SSN);
• Your date of birth (DOB);
• The State your agency resides in (Registering State).

After filling in the information, click on Sign In. If the system finds your information and you have been enabled to use Remote Express, the application will show you your agency’s Important Information screen.

If you see the message “User not found,” check that your name, last 4 SSN, DOB, and State exactly match your registration record, then try again. If you still cannot sign in, contact your agency.

The Important Information screen displays your update type at the top, and your next verification date underneath it. The verification date appears only once your agency has placed you on a verification cycle; if no cycle has been set, that line is not shown.

Depending on how your agency has set up Remote Express, the screen may also show your agency’s review hours and links to the State statutes that apply to your registration.

Scroll to the bottom of the screen to read the remaining items. The button in the lower right changes from Next to Proceed once you have reached the end.

When you have read everything, click on Proceed to continue.

The application requires you to take a photo of yourself before you can proceed. Click on Take Photo and allow the app to use your camera if your device asks for permission.

Using your camera, take a picture of your face in good lighting. Be sure it is clear and focused.

After you take the photo, the app shows it to you for review.

• Save — keeps the photo and continues.
• Retake — lets you take a new photo if the picture is blurry, dark, or does not clearly show your face.

Your photo will be shown to the officer reviewing your updated information, and the officer can approve or reject your submission based upon the photo you have taken.

The app shows the address and map location it detected for you.

• If you are at home, check Yes and click Next.
• If you are not at home, check No and click Save. The app will then ask you to describe your current location.

If your device asks for permission to share your location, you must allow it. For Apple iPhone instructions, see Appendix A.

If you checked No, describe where you are and why you are filling out your update from this location — for example, if you have poor phone or wi-fi coverage at your home.

It is acceptable to run the app from a location other than your home for many reasons, but you must tell the agency where you are.

Enter your description and click on Save.

If you are required to update your physical information, you will see your physical details: height, weight, eye color, hair color, and hair length. Review all of your details.

• Answer the question “Has your weight, hair color, or hair length changed?” Check No to confirm there are no changes.
• Check Yes if you need to make changes. The weight, hair color, and hair length fields become editable. Note that you cannot update your height or eye color.
• Make the changes you need to.
• Click on Next to continue to the next section.

State law requires that you disclose all current home addresses, including temporary (hotels, rentals), secondary (vacation homes), mailing, and other home addresses.

The home addresses your agency has on record for you are displayed. Review each one:

• Every home address must be confirmed by checking Yes or No to “Is this home address current?” (current means active and in use by you).
• If the entry is your main home address, check Yes to “Make this your primary home address?”
• Answer “Do you need to add a new home Address?” If Yes, the Add Home Address form will appear.
• When you are finished adding new addresses, check No to that question and click Next to move to Work, School, and Volunteer addresses.

Fill in your address information. Field inputs that have a * next to them are required entries.

First select the address Type from the list.

For a Temporary address, both a start date and an end date are required. Click the calendar icon to pick the dates.

When you click on Save after completing the required entries, the application checks the address to see:

• Is the address a valid address?
• Does the address violate any distance requirements from protected areas?

The example on the left shows a proximity violation result. Each prohibited entity is listed with its distance from the address you entered.

Click Cancel to go back and change the address, or Use Anyway to keep it.

When you have added an address, the app shows the new entry under “New Addresses Added” and highlights the box in yellow to indicate it is new and has to be approved by the law enforcement agency. An icon on the card indicates the result of the address check.

You can click Edit to correct the entry or Delete to remove it.

If you need to add another address, check Yes again to “Do you need to add a new home Address?”. When you are finished, check No and click Next.

After home addresses, the next information asked for is work, school, and volunteer addresses.

These address types also carry a primary designation to indicate your primary place of work, school, or volunteering. For example, if you have two jobs — one Monday through Friday and one on Saturdays — the primary work address is the Monday-through-Friday job.

W/S/V addresses operate the same as home addresses: confirm existing entries, and answer “Do you need to add a new Work/School/Volunteer Address?”

The Add Address form for W/S/V addresses also asks for the Business Name and whether this is your primary address of that type.

Fill in all required entries (*), then click on Save. New entries are checked the same way home addresses are, and appear highlighted in yellow.

When you are finished, check No and click Next.

State law requires that you disclose all current phone numbers. Each phone number on record is shown by type (Home, Mobile, Work).

Every phone must be confirmed by checking Yes or No to “Is this phone current?”. Mark your main number with Yes under “Make this your primary phone?”.

If your primary current phone is a new phone, add the new phone first. Then unmark primary on the old phone, and the app will let you mark the new phone as primary.

Answer the question “Do you need to add a new Phone?” If Yes, the Add Phone form appears.

Select the phone Type (Home, Mobile, Work, or Other) and fill in all inputs that have a * next to them. You can add an extension and a description if needed.

Indicate whether this is your primary phone number, then click on Save.

Any phone numbers you have added show in the display highlighted in yellow, as they will be reviewed by the law enforcement agency. You can Edit or Delete a new entry.

If you need to add another phone number, check Yes again. When you are finished, check No and click Next to move to the next section.

State law requires that you disclose all current vehicles you have access to. Note: a vehicle is any vehicle that you have permission or access to use.

If you have vehicles on record, confirm each one by checking Yes or No to say whether it is current, and confirm your primary vehicle. If your vehicle plate registration has expired, you can Edit the vehicle to update the registration expiration date.

To add a new vehicle, check Yes to “Do you need to add a new vehicle?”

Enter the information that describes the vehicle. Required entries are designated with a * next to them: year, color, make, license plate number, plate State, and plate expiration date.

The VIN # is not required to fill out. This field is supplied in the photo of the registration card, so it is optional to enter in the form.

YOU WILL NEED TO SUPPLY A PHOTO OF THE REGISTRATION CARD, THE VIN NUMBER, OR THE LICENSE PLATE.

You can either take the photo now with your camera (Take Photo) or upload a photo already on your device (Upload Photo).

Photos you attach can be deleted and retaken while adding the vehicle. They are displayed at the bottom of the form.

Indicate whether this is your primary vehicle, then click on Save. When you are finished adding vehicles, check No and click Next.

State law requires you to report all scars, marks, and tattoos. Confirm any existing entries by checking Yes or No.

To add a new scar, mark, or tattoo, check Yes to the question “Do you need to add a new Scar/Mark/Tattoo?”

Fill out the Type, Location, and Description.

Each new scar, mark, or tattoo requires a minimum of one photo to document it. Click Take Photo to use your camera — focus on the scar, mark, or tattoo and take a clear, close-up photo — or click Upload Photo to attach an existing picture.

Click on Save after completing the inputs. The app returns to the S/M/T form and displays all of your entries. You can Edit or Delete any new entries you have added.

When you are finished, check No to the last question and click Next.

The Emergency Contact tab contains the contacts you have given the law enforcement agency. If the agency has a problem contacting you, these contacts can be notified in an effort to reach you.

Primary emergency contacts are those you want the agency to start with when they cannot get in communication with you.

To add a new contact, check Yes to “Do you need to add a new Emergency Contact?”

Fill out all required entries that have a * next to them: first name, last name, phone number, and the relationship to you. Address information is optional.

Indicate whether this is your primary emergency contact, then click on Save.

New contacts are highlighted in yellow. If you made a mistake, you can Edit the contact information, or Delete a contact you just added. For contacts that are no longer current, check No to indicate they are no longer a contact.

If you need to add another emergency contact, check Yes again. When you are finished, check No and click Next.

State law requires that you disclose all past and current email addresses. Confirm that all existing emails are current by checking Yes or No.

To add a new email, check Yes to the question “Do you need to add a new Email?”

Enter the email address, and a note if needed. Indicate whether this is your primary email — your primary email address is where your registration confirmations are sent.

Click on Save after completing the inputs.

New emails are highlighted in yellow and can be edited or deleted. If you need to add another email, check Yes again.

When you are finished adding emails, check No and click Next.

State law requires you to report all social media names, gaming names, and any other internet identifiers.

Confirm any existing internet identifiers by checking Yes or No. To add a new one, check Yes to “Do you need to add a new Internet identifier?”

Fill out the Username/ID, the Type, and the Web Address. Note that for Type you are free to add the name of the internet service if the list is missing yours.

Click on Save after completing the inputs. New identifiers are highlighted in yellow and can be edited or deleted.

When you are finished, check No and click Next.

When all of the information updates have been completed, the Review screen appears. Every tab is listed under “You made changes to:”.

Tabs where you added entries are shown in blue with a count of the additions, for example “Phones [+1]”. Tabs with no additions are shown in gray. Click any tab name to go back to it if you have forgotten an update or wish to correct an item.

You must answer the question “Did you have any problems entering or understanding the information that you supplied?” by checking Yes or No. If you check Yes, you will be asked to describe the question or problem you encountered.

Then click on Review to continue to your State’s attestations.

The next step is to review and acknowledge the requirements (“attestations”) that your State requires. The number of attestations is shown at the top of the form (for example, 1 of 3), and the attestations shown depend on your State.

Read each attestation, check I agree, and click Next. On the final attestation the button reads Done.

Once you have acknowledged all of the attestations, you will be able to capture your signature as the final step.

Touch the signature box and sign your complete name — do not use initials. On a phone, rotate it lengthwise (landscape) to give yourself more room to sign.

Click Clear to erase and try again, or Save to keep your signature.

Your signature appears on the Review screen. If everything is correct, click on Submit.

A confirmation window asks “Have you completed filling out your Information Update?” Click Submit to send your information to your agency, or Cancel to keep working.

You will see a confirmation when the information you supplied has reached OffenderWatch. The screen shows the date and time of your submission and what happens next.

An agency officer will review your information. You will then receive an SMS text message with one of the following results:

• Approved — your record has been updated and your responsibility is complete. Check your email for a complete record of your information, which includes your next registration date.
• Clarification Needed — the agency requires more information. Log back into Remote Express to review the questions from the agency.
• Rejected — you must report to the agency’s office in person.

The screen also shows your agency’s typical response times. Click Finished to close the app.

After you sign in, the Actions Required screen immediately appears, listing every entry the officer has questions about. Each questioned item is outlined in red.

The screen tells you what to do:

• Tap each red item.
• Read the officer’s message.
• Type your answer and select an action.
• Check the acknowledgment box.
• Sign and tap Resubmit.

In this example, the officer has questions about a temporary address and a mobile phone number that were previously submitted.

When you tap an item outlined in red, the entry opens and the Officer Message appears, showing the officer’s question or instruction, the officer’s name, and the date.

You must first acknowledge what the officer is asking by clicking on the Acknowledge button.

Below the entry, a message history table shows the date, time, and text of each message from the agency about this entry.

Once the officer’s message has been acknowledged, you have three courses of action, shown as buttons under the entry form:

• Respond to Officer Without Changes — you do not want to make any changes to the information you already supplied.
• Update — change any of the information in the form, then click Update.
• Delete Entry — remove the entry. This indicates you did not mean to add it, or it no longer applies.

Each of the three courses of action asks you to enter a text message response back to the officer. Answer with the reason for your action, or with the changes you made, so that your response back to the agency can be approved.

In this example, the offender deleted the questioned temporary address because the officer advised it could not be used, and typed the reason in the response box.

Click on the Respond button to send your answer.

This example shows the Update course of action: the officer asked for the mobile phone to be marked primary, so the offender checked Yes to primary, clicked Update, and typed what was changed.

After you respond to an item, the Actions Required form shows that entry with a green outline, indicating you have completed the response back to the officer. A deleted entry is marked “Deleted.”

When all of the items listed are showing a green outline, you have completed your responses. Now you will:

• Check the box for acknowledgment of making the revisions;
• Re-sign your name to validate your re-submission;
• Click the Resubmit button, then click Resubmit again on the confirmation window.

The completed Actions Required screen: all items green, the acknowledgment box checked, and the signature captured.

After you resubmit, you will receive a message indicating you have successfully responded back to the agency with your response to their requests.

Note: the response back to the agency might generate further requests for information, which could again require you to answer and respond to the officer. When your updates have all been approved, an SMS text will update you to this status, and an email will be sent to your primary email address displaying all of your current updates and your next verification date.

The app requires that you provide your location. To enable this permission on an Apple iPhone, do the following:

• Go to Settings > Privacy & Security > Location Services.
• Enable Location Services.
• Enable Share My Location.
• Scroll down to Safari Websites, press the arrow on the right, check While Using the App, and enable Precise Location.

You are now allowing the app to use your location. It will only do this once each time you use the app. No further location monitoring is performed by the app.

The payment screen shows the total due today and an itemized list of each charge, with who each one is paid to. The Remote Express Access Fee is paid to OffenderWatch and covers one year, with the dates shown. Agency fees, where your agency collects them this way, are listed separately and are paid to your agency; the quarterly fee and the convenience fee are itemized beneath.

The heading tells you how many charges there are. Where you owe both an Access Fee and agency fees, the screen reads “2 separate charges” and the button reads “Pay Both”. Where you owe only the Access Fee, there is a single charge and a single Pay button.

Upcoming charges are listed under “Your Upcoming Agency Charges” with the date they will be billed.

Review the charges, then click on the Pay button to continue.

Credit and debit cards are accepted. Each charge is taken as its own transaction, on its own card form. The screen tells you where you are, for example “Payment 1 of 2 · Access Fee”. For each one, enter:

• The name on the card, exactly as it is printed;
• The card number;
• The expiration date (MM / YY);
• The CVC security code (the 3-digit code on the back of the card, or 4 digits on the front for American Express).

Then click on the Pay button. A card processing fee is added by the payment processor and appears on your receipt. If you owe more than one charge, the app returns you to the payment screen to pay the next one as a separate transaction — do not close the window until every charge is paid. You may use the same card for each charge, or a different one.

When every charge has been paid, a receipt screen confirms it — for two charges it reads “Both payments completed” — and shows the date and time, each transaction with its itemized charges, and the total charged.

“Where You Stand” shows your fee status for the year: the date your Remote Express access runs to, and, where your agency bills through the app, how many quarters remain with the date and amount of your next charge.

Click on Done to continue with your registration update.

A card processing fee charged by the payment processor may appear separately on your card statement.